WE ARE VERY SORRY BUT WE ARE NO LONGER ACCEPTING DONATIONS OF BEDDING OR TOWELS

 OPENING TIMES - 9:00 - 12:00 & 14:00 - 17:00

Protocols put in place for Covid-19 at Danemere kennels

We wanted to take a moment to update our customers on how Danemere kennels as a business is managing the outbreak of Covid-19 in the UK

. First and foremost, our primary consideration is to ensure the health and wellbeing of our employees and customers. All the decisions we have made, and will continue to make, are guided by Public Health England and we have closely aligned ourselves with the latest government advice and guidance.

Hand sanitizers have been placed outside the office, rehoming cattery, and toilet, which we all use and do encourage our customers  to use.

In regard to pet food- we can take orders and payments over the phone so you may collect the food without leaving your car, just open the boot and we can put it in.

For our regular customers who are unable to collect their pet’s food we are able to deliver to your doorstep. Just phone, order and pay over the phone. Deliveries will usually be able to be made on the same day, WR9 postcodes free, others chargeable (ring to request a price).

For our many regular customers whose  pets are already registered with us,  if you are unable to leave your home for one reason or another to properly exercise your pet, we can collect them and keep them safe, fed and exercised for as long as needed.

COVID-19 UPDATE

REGARDING BOARDING PETS TO REDUCE THE RISK FROM SPREADING COVID-19 TO OUR STAFF AND THEN TO YOU WE ARE UNABLE TO ACCEPT ANY BEDDING OR OTHER ITEMS. ONLY UNOPENED DOG / CAT FOOD PACKAGES THAT CAN BE CLEANED WILL BE ACCEPTED HOWEVER, ANY LEFT OVER FOOD WILL NOT BE RETURNED.

What have we done to ensure we are meeting guidelines?

▪️ Arranged appointment only - meaning that you will not come into contact with anyone outside of your group & everything will be cleaned and disinfected thoroughly before your visit.
▪️ Only one member of staff or One household in the cattery at any one time.
▪️ Only one member of staff and one customer inside the office at any one time.
▪️Minimal contact with staff, we will have forms and information ready for you to fill out inside the cattery.
▪️Staff will be using correct PPE for your safety.
▪️Plenty of distancing signage & markers
▪️Hand sanitizers available both inside the cattery and outside of the office.
▪️ Handles / surfaces / card machine are disinfected after every use

We will remain open to care for your pets unless told otherwise by the government.