Before adopting a dog or a cat, there are a few things that you need to consider. Please click the link below to view our 'Pet Tips' page. Here you will find all of the important information you need before making any serious decision.
If you have seen a dog or cat on our website / Instagram / Facebook page that you are interested in please give us a call on 0190545655 to discuss whether they are still available. Please be aware that we are unable to reserve any animal via phone or email. You will have to visit us and meet the animal before we can reserve the animal to you and start the adoption process.
Upon arrival please report to reception and we will be able to show you the cattery or bring a suitable dog out of the kennel for you.
Once you have decided on a dog/cat and have met them, the pet you have chosen will be reserved for you.
Please report to reception to begin the application process where we will ask a couple of questions to check whether you are a suitable match.
The application form you have completed will either be forwarded to one of our trained home-checkers, or in the case of cats, a vet reference will be sought where possible.
The home-checker will contact you to arrange a mutually convenient time to visit. Please bear in mind that all of our home-checkers are volunteers, and although every effort will be made to carry out the visit as quickly as possible, we do advise you to allow 7 - 10 days for this process.
Following the home visit you will be advised by us by phone not by the home visitor, whether your application has been successful. At this time we will arrange a time for you to adopt your new pet. This will depend on the status of their vaccinations, neutering etc. No animal will be re-homed until they are neutered and vaccinated.
On collection, you will be given an information pack. This include your pets assessment sheet which details when they were vaccinated, neutered, wormed and de-flead and also what their diet is. We can supply all the foods at very competitive prices. If you do wish to pre-purchase food, please ask what their diet is prior to their collection, so as not to make your pet ill with unsuitable foods as some may have a 'delicate' tummy, as a result of their poor start in life.
The above procedure is implemented to ensure that each of our pets is sent to a home and environment that is suitable to their individual needs, (to the best of our ability).
There is a fixed donation fee to be paid. This is currently £150.00 for dogs and £75.00 for cats. Whilst in our care, they are vaccinated*, neutered (if old enough), microchipped, Fully health checked by our vets, de-flead and wormed - (*subject to the health and age of the dog/cat. In exceptional circumstances our veterinary surgeons may advise differing treatment.)